This special report on the state of ecommerce during COVID-19 centers on year-over-year data from 47 accounts managed by Common Thread Collective.
The central numbers we’ll explore are from January-June and include aggregate totals of …
“We all know at the end of May,” said Jamie — CMO to one of Common Thread Collective’s largest clients, “ecommerce fell off a cliff.”
The line came in such a matter of fact tone that I let it drift by without so much as a follow-up. After all, Jamie (not their real name) and I were meeting to prepare for a forthcoming case study. Happier things were on my mind.
That was mid-June.
But as the buzz on social media — particularly among DTC operators, owners, and media buyers — ramped up, Jamie’s comment began haunting me:
“We all know at the end of May, ecommerce fell off a cliff.”
Were they right? They had to be. I saw it everywhere.
From March-May, online shopping slammed into public consciousness.
Propelled by necessity, the narrative included phrases like “permanent step-change,” “Black Friday level sales,” and (perhaps my favorite): “What was once a layer atop of society, will become its core functionality.”
Then, June descended, bringing with it not summer harvest of spring’s seeds … but the opposite.
What happened? What’s happening now? And, what’s the problem?
Since the beginning of March, we’ve been tracking 28 accounts with a ~$75M annual spend rate managed by Common Thread Collective.
The goal was to set a pre-quarantine baseline — March 1-7, 2020 — and use that old normal to track changes in ecommerce metrics, particularly related to paid performance.
Of crucial importance were fluctuations in costs and returns.
For the former, CPMs dropped substantially in March, crawled back in April and May, and then returned to their pre-quarantine baseline in June.
As for returns, lower costs coupled with a world cut off from brick-and-mortar retail led to record-breaking numbers in March-May, followed by an inverted mirror of CPMs in June:
Looking strictly at week-over-week comparisons, ecommerce’s bubble exploded …
Weekly average sales of $353k in April-May down to $229k over the last three weeks.
There’s just one problem.
Truth be told, our own data was a big part of it …
With Michael’s words ringing in my ears, we held an impromptu meeting late last Friday with Taylor Holiday (CTC’s CEO), Andrew Faris (President of 4x400, CTC’s holding company for DTC brands), and Trend Kerth (CTC’s Senior Paid-Media Manager).
This is the Slack message that framed it the day before:
For the first ten minutes, I stumbled my way through anecdotal evidence and the declines shown above.
“Trent, didn't you pull the data?” asked Taylor.
“Yeah, wait. Okay. Here we go,” replied Trent, pasting two images into Slack.
They hung for a moment. And then …
Drawn from 47 accounts in CTC’s portfolio, the data contained 2020 vs 2019 comparisons …
Cliff? Hardly …
Far more than an interim report of the state of ecommerce amidst COVID-19, the zoomed out data reveals not one problem, but three:
First, efficiency is relative. As marketing efforts increase returns diminish. Not linearly — to be sure. Still, ROAS and ROI aren’t absolute markers of success.
Instead, returns are disproportionately valuable based on investment, unit economics of SKUs (profitability), and payback windows — i.e., LTV.
While agency-wide ROAS has increased by 22.03% YoY in total, month-over-month changes show a slight decline …
Your own numbers must likewise be tempered in relation to spend as well as their historical context. For CTC clients, that’s been a 174.65% YoY increase in ad dollars alongside a 237.03% lift in sales.
And yet, growth itself can be deceptive:
Second, seasonality is real. June isn’t June in relation to May. June is June; full stop.
Coupled with ecommerce’s quasi-monopoly during March-May, Spring ends with a rapid succession of shopping events: Easter, Father’s Day, Mother’s Day, and Memorial Day.
This doesn’t negate the need to drive new growth during off-seasons, but it does necessitate the right investments of our time, energy, and money.
While common knowledge, pressing the traditional Summer lull to the forefront of our minds is imperative to level-set expectations and planning.
Third, recency bias is a motherf****** …
COVID-19 did create a new normal: simultaneously true and false.
The slope that we’re on is just that — a slope that historically changes based on seasonality and efficiency.
As humans, new normal becomes old normal so fast.
We react with volatility to natural changes. That reality must drive us toward clearly defining the problem. Likewise, it serves as a testament to why Facebook is so good at the very thing we’re so bad at — data-backed learnings driving optimizations, not emotions.
Even though the health of your business may vary, by zooming out on the holistic data, you may realize that instead of falling off a cliff … you’re seated comfortably at the top.
Enjoying the view of the sun setting on today’s “problem.” And at peace knowing that when it rises again, tomorrow holds the solution.
Last, if you’d like to watch the full version of everything covered above, you can check it out right here …
Aaron is the VP of Marketing at CTC. Previously the Editor in Chief of Shopify Plus, his content has appeared on Forbes, Mashable, Entrepreneur, Business Insider, The New York Times, and more. Connect with Aaron on Twitter or LinkedIn (especially if you want to talk about bunnies or #LetsGetRejected).