Ecommerce Email & SMS Retention

Increase existing customer revenue to drive predictable, profitable growth.

From planning to implementation, creative to coding, campaign set-up to ongoing optimization, we handle every aspect of your email and SMS marketing programs.

Email and SMS are better together.

We don’t manage your retention channels in silos.

Our experts know the advantages and limitations of ecommerce marketing channels. So we have built a tech-enabled process that combines unique world-class strategy with a proprietary system for execution to generate profitable growth.

Here’s how we deliver …

1. Custom Data Modeling

Every month in the year has a different marketing calendar and expected contribution per customer cohort. Our data science team creates a returning customer regression model to set the expectation for results.

Historical months are analyzed to understand what the expected revenue contribution from email should be to achieve that month’s total returning customer revenue goal.

2. Set Revenue Expectations

Your Campaigns and Flows are analyzed and an average revenue contribution expectation is set for every single campaign content type.

Your Marketing Calendar is integrated into our Growth Map and Email + SMS Campaigns planned in alignment with each.

3. Campaign Creation

Every Campaign type and Flow has a daily revenue expectation. Revenue contributions align with the Marketing Calendar, and the calendar ladders up to the total month’s revenue goal.

Flow optimizations are deployed based on the opportunities identified in the Customer Journey.

Each creative asset is built from scratch, bespoke for your brand, and includes:

Calendar Planning
Copywriting
Design
Coding
Setup in Platform
Quality Control
Segmentation
Scheduling
Analytics

Each creative asset is built from scratch, bespoke for your brand, and includes:

Calendar Planning
Copywriting
Design
Coding
Setup in Platform
Quality Control
Segmentation
Scheduling
Analytics

Built to serve ecommerce brands

Drive explosive growth with Email & SMS, because you can’t afford to wait a “lifetime” for LTV.

Get in touch:

Want more details? Keep scrolling. It’s all right here …

our email and SMS service process from onboarding through optimization

How We Partner Together

Plot. Pivot. Profit.

Daily, weekly, monthly, and quarterly rhythms ensure connection.

Every day, actual revenue contribution is tracked against daily projections. If performance falls more than 10% behind goal, you hear from us immediately with a diagnosis and a recommended path to close the gap.

Every week, a synchronous review covers prior program performance and month-to-date pacing against forecast.

Every month, full program reporting covers actual versus forecast, list growth and health, opens, clicks, conversions, revenue, and deliverability metrics.

Every quarter, a dedicated review sets the top priority initiatives for the coming quarter and updates your Customer Journey flow.

Increase Your Monthly Revenue with Email & SMS

Ecommerce success is built on existing customer revenue.

And the easiest way to build that revenue … is email.

Grow your list with full-service Email marketing + SMS.
Accelerate lifetime value (LTV) in 60-90 day payback windows.
Active email management begins within 3 weeks of kickoff.